Judging by the torrents of abuse and anguish spouting from every single games related internet page ever regarding the trials and tribulations of returning a RROD'd 360 to Microsoft, I was expecting a bit of a saga when mine packed in the other week.
How wrong could I be? Very is the short answer. The chap on the phone was polite, courteous and went through the entire registration procedure with me, and promised me my UPS labels would be with me within 24 hours. They were, and when I booked my collection for the following day with UPS online, they arrived in the time slot allocated.
The entire procedure was trackable on MS's xbox.com website, and i could see when my console had arrived, and when it was repaired. Once it was despatched to me (yesterday) they even auto supplied a tracking number, and I now know my 360 will be back with me on Monday.
Red Ringed on the 5th, collected on the 7th, repaired and back to me by the 18th if all goes well. No hassle, no kicking and screaming required, no mix-ups or rebooking collections.
I GUESS they have had enough experience with all the borked consoles to perfect the process, but hey, for once I'm impressed, so well done MS. Let's just hope you've fixed my box...
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